Getting started with Redeemio

What Redeemio does

Redeemio is a voucher sales and redemption platform for hospitality and service businesses. Your customers buy vouchers on a storefront (hosted by us, branded by you), and your staff redeem them at the till. Vouchers can be monetary ("£50 to spend") or experience ("Dinner for Two"). We handle payment (via Stripe), delivery (email, SMS, Apple Wallet, Google Wallet, printable PDF), redemption (via a till PWA or directly through the Epos Now integration), and fraud prevention.

The 5-minute version

1. You run the onboarding wizard at /onboarding-v2 — it creates your business and first manager.
2. You pick a plan (Starter, Growth, or Enterprise) and any add-ons.
3. If you picked "done-for-you" (£149), Stripe takes the payment and the Redeemio team handles domain, Stripe Connect, branding, and the live test bill.
4. If you picked "self-serve" (free), you work through /setup at your own pace.
5. You're live. Customers buy, staff redeem.

What you do NOT need

• You don't need a developer.
• You don't need to host anything yourself.
• You don't need to write any code.
• You don't need to set up a payment gateway yourself — Stripe Connect is built in.

What's in /admin

After onboarding, every manager lands in /admin. The main tabs are:

• Setup — domain, branding, payments, integrations, status checks.
• Staff — add managers and redeemers (depending on plan tier).
• Payments — every voucher sale, with bill breakdown.
• Hosting — your subdomain and custom domain, plus plan summary.
• Fraud — blocked vouchers and audit trail.

What you should do first

If you are self-serving the install, the highest-leverage thing to get right first is your voucher catalogue: the preset amounts, custom-amount range, and any experiences. That drives your storefront and the till PWA. Read the Vouchers page next.