Redeemio Help
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Redeemio Help

Priority support

Same-day response, weekday 8am–8pm UK time, by email and in-app chat.

What you get

  • Same-day response for anything you send during UK business hours (8am–8pm, Mon–Fri). Most replies are within 2 hours.
  • In-app chat — a chat icon in /admin that goes straight to the support team (no tickets, no queue).
  • Direct line to a senior engineer for Epos Now or custom domain issues (not a chatbot or tier-1 script reader).
  • Quarterly health check — every 3 months we review your account and email you a "things to improve" report.

What's NOT included

Priority support covers Redeemio itself and the Epos Now integration. We don't support third-party systems (your DNS provider, your Epos hardware, your bank). For those, contact the vendor.