Frequently asked questions

How long does it take to go live?

Self-serve: 1–2 hours if you have your DNS handy, up to a day if you need to wait for DNS propagation. Done-for-you: 3–5 working days.

Can I try it without paying?

Yes. Every plan has a 14-day free trial at /signup — full features, no card needed. You can also use the onboarding wizard at /onboarding-v2 with empty defaults to see the full flow.

What if I don't have a domain yet?

Every plan includes a free yourname.redeemio.app subdomain. You can use it as your production URL or as a temporary address while you register a custom domain. Switching to a custom domain later is a 5-minute change in /admin.

Does the customer pay me or Redeemio?

The customer pays you. We use Stripe Connect so the money lands in YOUR Stripe account, and we invoice you separately for the subscription. This is how we get paid without holding customer money.

What happens to existing vouchers if I cancel?

Existing vouchers remain valid until their expiry date. Customers can still look them up and view the QR codes. New purchases stop immediately. After all vouchers expire, your data is purged from our servers within 90 days (we keep a 90-day grace period in case you reactivate).

Can I export my data?

Yes. /admin → Hosting → "Export data" gives you a JSON dump of your tenant config, voucher products, vouchers, redemptions, and customer contact list. We don't lock your data in.

What about GDPR?

We're UK GDPR compliant. Customer data is stored in the UK (our database is in London). We have a data processing agreement (DPA) you can sign at /admin → Hosting → Legal. We never sell or share customer data with third parties except as needed to deliver the service (Stripe, SMSWorks, Resend, your DNS provider).

I'm not in the UK. Can I use Redeemio?

Yes — Stripe and SMSWorks both work in 30+ countries. The dashboard is in English. Local tax handling depends on your Stripe configuration. SMS delivery pricing varies by country.

How do I contact support?

Email jorge@hotrocketsoftware.co.uk. On Growth and above, in-app chat is available. We aim to respond within 4 working hours, faster on paid priority support.